Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Dachser with tracking and drop-off without signature. If you prefer delivery by Dachser Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

GENERAL CONDITIONS OF SALES

PRICES: They will be established according to the official Price List, taxes apart, ex-works. Cardyfren reserves itself the right of modifying them without any previous notice for reasons of variation of the cost in origin, fluctuation of currencies, increase of transport, etc.

 

ORDERS: They will not be considered effective without our order confirmation. We recommend the use of our reference numbers while placing your order to avoid any possible mistake on deliveries. All the orders will be served perfectly packed and in good conditions, without any additional charge to the price list. In exceptional packing deliveries, we will agree with customer any extra charge.

 

TRANSPORT DELIVERIES: Transport deliveries will be made following customer’s instructions. If there is not any instruction, Cardyfren, S.L. will proceed sending goods through the most beneficial means for our customers. Delivery incoterms are EX-WORKS or FOB, except agreement with customer. Piece deliveries in 24 hours are possible when receiving orders up to 17.00 hours. After that time we cannot assure departures. In the same way, complete cardanshafts must be ordered up to 14.00 hours.

 

RETURN OF GOODS: Maximum term that Cardyfren, S.L. accepts goods to be returned will be of 15 days, except special agreement. The return will be admitted always and when the piece should be received in the same conditions in those it was supplied. Transport costs of goods, supplied following customer instructions, will be chargeable to the same one. Pieces returned manipulated, damaged or modified will not be admitted. We will not accept the return of cut-to-measure tubes or pieces expressly constructed on customer’s demand, except fault or manufacturing failure.

 

DELIVERY TIME: Cardyfren S.L. will take as one of its main priorities of fulfilling delivery times. They will be only taken as guiding, and could vary depending on stock and on the delivery times agreed with our foreigner suppliers. The delivery failures for unforeseen delay or any other not malicious reason to the will of Cardyfren, S.L. will free this from any responsibility, reserving itself the right to cancel total or partially the order or modify the delivery time which will not be a motive of complaint or indemnification of any type.

 

GUARANTEE: All of our products are guaranteed against any technical or manufacturing failure, and their quality is rigorously controlled. Nevertheless, any piece that can have a non desirable result can be returned to Cardyfren, S.L, freight collect, with a written claim detailing return reasons, as well as work conditions of the piece. Thus and previous inspection of our technical staff, we will be able to determine the application of the guarantee. Our responsibility is exclusively to repair or change the failure pieces. The causative piece of claim will be held by Cardyfren, S.L. and this will not be considered as any financial claim. Before any incident in the articles supplied by Cardyfren, S.L., customer will inform, first of all, about the circumstances of the claim, providing the dates of the failure piece. If the claim proceeds, then immediate and free for customer, we will supply another similar piece or we will inform about the nearest workshop where it can be repaired. We will not accept any claim if the failure piece has not be returned to Cardyfren, S.L. and we either will not accept any repair made out of our network colleagues without previous agreement.

Any responsibility will be declined by defective assembly, not suitable application, lack of maintenance and any use that causes or could cause an accident.

New spare parts or cardanshafts supplied by Cardyfren, S.L. have a warranty of a year starting from the delivery date. Other terms can be considered following a previous agreement with customers. Repair of spare parts and cardanshafts are guaranteed under the Art.16 Real Decreto 1457/1986 dated January, 10th.

Other guarantees do not exist express or implicitly.

 

TAXES: The taxes raised by the supply of our products will be at the expense of buyer and charged on the corresponding invoice.

 

PAYMENT TERMS: Payment will be satisfied in a maximum term of 30 days after invoice date. After agreement, other condition terms can be studied.

Cardyfren, S.L. serves itself the domain of the supplied goods, while the whole amount has not been totally satisfied. All the risks and damages that goods could suffer from the moment they are at customer’s disposal, as well as their conservation are a responsibility of customers.

 

JURISDICTION: The Judges and Court of Valencia will be the competent to address any resulting action of the supplies carried out by Cardyfren, S.L. including the Exchange documents created. The formulation of orders submits to the purchaser to this competition, which means resign to their own jurisdiction and domicile, if different.

 

FINAL NOTE: the formulation of orders submits to the buyer to the preceding general conditions and therefore implies acceptance of the same. Cardyfren, S.L. does not accept any different ones while not record expressly and in writing that has accepted other than the here established ones.

CARDYFREN, S.L.